Important Health & Safety Notice
For your safety and to ensure the best possible treatment, I kindly ask that you inform me of the following before any service. I do prefer that you let me know by whatsapp or email beforehand so that I can be aware and prepare the right treatment for you.If you are pregnant or breastfeeding (applies to all treatments, including massages).Any allergies or specific sensitivities to products or ingredients.Any medical injuries or recent surgeries that may affect your treatment.
This information helps me provide a safe and customized experience tailored to your needs. Thank you for your understanding!
Appointsments - Cancellations
If you wish to cancel or reschedule an appointment, please let me know by whatsapp, text, email or phone at least 24 hours before the agreed appointment. If you do not notify me or if you do so too late, I reserve the right to charge you the full cost of the planned treatment. Please understand the time you reserved could've been for others who could be on my waiting list. If you are sick or have an emergency on the day of your appointment, please reschedule booking with me.
Delays - No Shows
I kindly ask that you arrive on time for your appointment. If you come late, I can only do so much for you in the amount of time left as I would need to finish on time. I prefer this not to happen due to the quality of my work. If your treatment cannot take place because of a delay or no show, I reserve the right to charge you the full cost of the planned treatment.
Complaints
I always do my very best to ensure that you are satisfied with my work and treatments. I therefore ask that you let me know any requests or dissatisfaction during the treatment. As soon as you leave my premises, you declare that you are satisfied with my treatment(s) and that any changes to the treatment carried out or any additional treatments needed, this will then be a new chargeable booking.
Directions by public transport
You can take Tram 16 and get of the stop "Bahnhof Eingang Gundeldingen", then walk around 2 minutes to Frobenstrasse 57, 4053 Basel.
Directions by car
I have a garage at my inner courtyard. The entrance to my inner courtyard is on the left side of my main entrance door. You will see my shield sign.